mfb77 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data mfb77 collects, why we collect it, how we protect it, and what rights you hold over your own information.
🔏Introduction
This Privacy Policy ("Policy") describes how mfb77 ("we", "us", "our") collects, uses, stores and discloses personal information obtained from users ("you", "your") of the mfb77 platform available at mfb77.org (the "Platform"). This Policy forms part of the mfb77 Terms and Conditions and should be read alongside them.
By registering an account or using any part of the mfb77 Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree to this Policy, you must not use the Platform.
mfb77 is committed to safeguarding the privacy of our users across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi and beyond. We handle personal data with the same rigour we apply to platform security, treating your information as an asset that belongs to you, not to us.
📋Information We Collect
mfb77 collects personal information in two ways: data you provide directly when you register or interact with the Platform, and data collected automatically as you use it. The categories below describe the types of data involved in each case.
⚙️How We Use Your Information
mfb77 processes personal data only for specific, documented purposes. We do not process your data for any purpose that is incompatible with those stated below unless we have obtained your explicit consent or are required to do so by law.
- 1Account management and service delivery — to create and maintain your Account, process deposits and withdrawals via bKash, Nagad, Rocket and Upay, and provide access to all Platform features.
- 2Identity and age verification (KYC) — to confirm that you meet the eligibility requirements, including the 21+ age restriction, before granting withdrawal privileges or access to restricted features.
- 3Fraud prevention and security — to detect, investigate and prevent fraudulent transactions, money laundering, account takeover attempts, and other unlawful activity on the Platform.
- 4Responsible gaming compliance — to monitor usage patterns that may indicate problem gambling, enforce deposit limits and self-exclusion requests, and send responsible gaming reminders where appropriate.
- 5Customer support — to respond to your enquiries, resolve account issues, process complaints, and maintain records of our communications for quality and compliance purposes.
- 6Marketing communications — to send you promotional offers, bonus notifications and platform updates where you have given consent to receive such communications. You may opt out at any time by contacting support.
⚖️Legal Basis for Processing
Every processing activity carried out by mfb77 rests on one or more of the following legal bases. We document our basis for each processing activity and review these regularly.
🤝Sharing Your Information
mfb77 does not sell personal data to third parties. We share information only in the limited circumstances set out below, and only to the extent necessary for the stated purpose.
- 1Payment service providers — mobile wallet operators (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) receive only the transaction data required to process and confirm your payment. They are bound by their own privacy and security obligations.
- 2KYC and identity verification providers — third-party services engaged to verify the authenticity of documents submitted during account registration, bound by data processing agreements with mfb77.
- 3Game content providers — suppliers such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi may receive anonymised session identifiers for the purpose of delivering game content and resolving technical disputes. They do not receive your identity or financial data.
- 4Law enforcement and regulatory authorities — where mfb77 is required by applicable law, court order or government directive to disclose personal data, we will do so and will inform you unless prohibited from doing so.
🍪Cookies and Tracking Technologies
mfb77 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the service. A cookie is a small text file placed on your device when you visit the Platform.
We do not use tracking cookies for third-party advertising or retargeting campaigns. The cookies we set are limited to what is strictly necessary for the Platform to operate and to deliver a personalised, secure experience.
- 1Strictly necessary cookies — session identifiers, authentication tokens and security cookies required to keep you logged in and protect your Account during a session. These cannot be disabled without breaking core Platform functionality.
- 2Functional cookies — preference cookies that remember your language settings, display preferences and responsible gaming limit configurations between sessions, improving your experience without requiring you to reconfigure each visit.
- 3Analytics cookies — anonymised data on page views, session duration and feature usage that helps mfb77 identify technical issues, measure the effectiveness of features and prioritise improvements. No personally identifiable information is included in analytics data.
🗄️Data Retention
mfb77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. The specific retention periods applied to each data category are determined by the purpose for which the data is held and by applicable law.
As a general guideline: Account and identity data is retained for the duration of the Account relationship and for a minimum of five years after closure to satisfy anti-money laundering obligations. Transaction records are retained for a minimum of five years. Marketing preference data is retained until you withdraw consent or request erasure. Anonymised analytics data may be retained indefinitely as it cannot be used to identify you.
🙋Your Data Rights
Subject to applicable law and certain exceptions, you hold the following rights with respect to your personal data held by mfb77. To exercise any of these rights, contact us at [email protected]. We will respond within 30 calendar days of receiving a verified request.
- 1Right of access — you may request a copy of the personal data we hold about you, together with information about how it is being used and with whom it has been shared.
- 2Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. We will act on verified correction requests promptly.
- 3Right to erasure — in certain circumstances (e.g. where data is no longer needed for the purpose it was collected, or where you withdraw consent), you may request deletion of your personal data. This right is subject to our legal obligation to retain certain records.
- 4Right to restriction — you may request that we restrict processing of your personal data in specific circumstances, such as while a rectification request is being reviewed.
- 5Right to data portability — where processing is carried out by automated means on the basis of your consent or a contract, you may request a machine-readable copy of the data you have provided to mfb77.
- 6Right to object — you have the right to object to processing based on legitimate interests, including direct marketing. Where you object to direct marketing, we will cease that processing immediately and without requiring justification.
🔐Security of Your Data
mfb77 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encryption at rest for sensitive stored data, access controls limiting data access to authorised personnel on a need-to-know basis, regular security audits and vulnerability assessments, and multi-factor authentication for administrative access to data systems.
While we take all reasonable precautions to protect your data, no internet transmission or electronic storage system is completely secure. In the unlikely event of a data breach that affects your rights and freedoms, mfb77 will notify affected users without undue delay and will take immediate steps to contain and remediate the breach.
🔞Children's Privacy
The mfb77 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a person under 21 has created an account or provided personal data to mfb77, please contact us immediately at [email protected].
🌐Cross-Border Data Transfers
mfb77 operates primarily for users in Bangladesh and processes most data within the relevant operational infrastructure. Where it is necessary to transfer personal data to service providers or technology partners located outside Bangladesh (for example, cloud infrastructure providers or KYC technology vendors), mfb77 ensures that such transfers are made only to recipients that provide an adequate level of data protection through contractual obligations, including standard data protection clauses. We do not transfer your data to jurisdictions that lack adequate legal frameworks for personal data protection without first implementing appropriate safeguards.
✏️Changes to This Privacy Policy
mfb77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or the structure of the Platform. The current version of this Policy is always available at mfb77.org/privacy-policy and is identified by the "Last updated" date at the top of the page.
Where changes are material, we will notify registered users by email or via a prominent in-platform notice before the revised Policy takes effect. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the new terms. If you do not accept the revised Policy, please close your Account and stop using the Platform.
✉️Privacy Contact
If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how mfb77 has handled your personal information, please contact our support team. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 calendar days.
✅Privacy at a Glance
A quick summary of the core privacy commitments mfb77 makes to every user on the platform.
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